Privacy Policy
JDS Fire & Security Solutions Ltd
Last Updated: June 2026
1. Introduction
JDS Fire & Security Solutions Ltd (“JDS”, “we”, “us” or “our”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, request a quotation, purchase our services, or otherwise interact with us.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
JDS Fire & Security Solutions Ltd
Registered Address:
Unit 5B Riverbridge Business Park
Riverbridge Road
Cardiff
CF23 9AF
Email: [email protected]
Telephone: 029 2009 0193
Website: jdsfireandsecurity.co.uk
3. Information We Collect
We may collect and process the following information:
Information You Provide
- Name
- Company name
- Property address
- Billing address
- Email address
- Telephone number
- Details relating to your enquiry
- Information provided when requesting quotations or support
Information Generated Through Our Services
- Maintenance records
- Service visit reports
- Monitoring information
- Alarm activation records
- Access control records where applicable
- CCTV-related information where relevant to our services
Website Information
- IP address
- Browser type and version
- Website usage information
- Cookies and analytics data
4. How We Use Your Information
We use personal information to:
- Provide quotations and proposals
- Install, maintain and repair fire and security systems
- Manage monitoring and maintenance contracts
- Arrange engineer visits
- Process payments and invoices
- Respond to enquiries
- Comply with legal and regulatory obligations
- Improve our website and services
- Send service-related communications
Where consent has been obtained, we may also send marketing communications.
5. Lawful Basis for Processing
We process personal data under one or more of the following lawful bases:
- Performance of a contract
- Compliance with a legal obligation
- Legitimate business interests
- Consent
6. Sharing Information
We may share information with:
- Alarm Receiving Centres (ARCs)
- Monitoring providers
- Emergency services where required
- Certification bodies including SSAIB where necessary
- Professional advisers including accountants and solicitors
- IT and software service providers
- Payment processing providers
We do not sell personal data to third parties.
7. Data Security
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access to personal information is restricted to authorised personnel who require access to perform their duties.
8. Data Retention
We retain personal information only for as long as necessary to:
- Fulfil contractual obligations
- Meet legal and regulatory requirements
- Resolve disputes
- Maintain service and maintenance records
Retention periods may vary depending on the nature of the information and applicable legal requirements.
9. Your Rights
Under UK data protection law, you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of personal information where appropriate
- Restrict processing
- Object to processing
- Request transfer of your data
- Withdraw consent where processing relies on consent
Requests should be submitted using the contact details below.
10. Cookies
Our website may use cookies and similar technologies to improve user experience and monitor website performance.
You can control cookies through your browser settings.
A separate Cookie Policy may be available on our website.
11. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
12. Complaints
If you have concerns regarding how we handle personal information, please contact us in the first instance.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: www.ico.org.uk
13. Contact Us
For any privacy-related enquiries, please contact:
JDS Fire & Security Solutions Ltd
Email: [email protected]
Telephone: 029 2009 0193
Address:
Unit 5B Riverbridge Business Park
Riverbridge Road
Cardiff
CF23 9AF
14. Changes to This Policy
We reserve the right to update this Privacy Policy from time to time. Any updates will be published on this page and will take effect immediately upon publication.